It has been a little while since we have been in touch and we have missed you! Can you believe it has been 3 years since we opened our Summer pop up shop in Windermere? We thought this would be the perfect time to sit down with owner Lucy and have a look back at how Scottie & Russell has grown..
When I started Scottie & Russell as a little side line to studying I never thought it would become my career. I made my own website and attended little country fairs and shows selling a very select range of baby gifts and candles. The online shop struggled as I didn’t have a clue about how to push my website, the shows I chose to do were all wrong for the brand and I wondered if this business would ever get up and running. I continued to study and work in performing arts whilst S&R quietly ran in the background. After I finished studying I had a lot of time to think about where I saw my future and what I wanted to do. It soon became apparent that performing arts was no longer my dream and that I wanted to invest all my time into this little business I had created. Even though S&R was unknown and unsuccessful I was determined to make something of it.
I worked and saved up so I was able to call upon a fabulous design team who created our beautiful website and who have taught me invaluable lessons when it comes to online. The website grew slowly and I started to see repeat customers coming back time again and showing their love for my brand which was incredibly exciting. Time went on and with the help from my Mum S&R were at many country shows across the UK (some successful, some not so)! From here I expanded my range of products and grew our little following, often seeing the same faces at the different shows we visited. A few years of ups, downs, lots of tears & laughter passed when I decided it was time to open a Scottie & Russell store. Knowing absolutely nothing about the world of retail I applied for a job at a popular clothing brand where I was blessed to have the most incredible manager mentor me on everything from merchandising, customer service to how to fold a jumper! I absolutely loved this job but always had focus on growing my own brand. After a couple of years I was approached to open up a small pop up shop in Windermere which was amazing but came to an abrupt end at the end of summer.. After such a successful couple of months I was left completely unsure of what to do next and worried I would loose the fantastic customers who I had met. After many sleepless nights a shop came up to rent on the main street of Windermere and I couldn’t wait to get in and have a look. The shop was perfect and it didn’t take long before the deal was done and renovations were underway. Being the inpatient person I am, I had all building works complete, pop up shop empty and new shop open within 2 weeks! As you can imagine this was absolutely exhausting but just the start of what was to come as I then went on to work in the shop 7 days a week, juggling selling, buying, accounts and everything in-between. We will be celebrating 3 years in November in this gorgeous shop and I can’t believe how far we have come. I now work alongside my Mum at Burghley Horse trials every September and Joanna (the manager I mentioned earlier came on board too) who is the best sales assistant I could wish for. She is also incredibly talented and our customers adore her as much as we do.
Each year presents different challenges within the business. We have an amazing customer base who we appreciate so much for supporting and celebrating our independent business but on the rare occasion we are saddened to see people taking photographs in our store wanting to find products cheaper on the likes of amazon and other bargain sites or fellow retailers pinching ideas which we work so hard to create. It is no secret that the high street is struggling and we are losing our favourite brands and independents from our towns and cities. It would be incredibly sad to see empty streets so now is more crucial than ever to support your local shops.
Even though it is extremely difficult at times I am very proud of Scottie & Russell and how far it has come. I think myself so lucky everyday being able to do what I love and I cannot wait for what the future has in store for me and my brand. Thank you so much to all our lovely customers and please keep shopping local as you have no idea how much it means!
Much Love Lucy & the dogs x
Making candles in my parents kitchen - 2014
The Royal Norfolk show - 2015
Summer pop up shop - 2016
Burghley Horse Trials - 2018
Windermere store - 2019